It’s awesome to know that you decided to purchase Heli. No doubts, you will join our happy customers community in seconds!
Won’t make any mistake here, because our detailed documentation will guide you. Please be sure to check it out before getting started. We have outlined all kinds of necessary information and keep them easy-to-read-and-follow. Our themes are dedicated to WordPress platform, so we assume that you have already WordPress installed and ready to go.
If you are unable to find your answer in this documentation, don’t hesitate to sign up & submit a support ticket to let our developer give you a hand
Don’t forget to provide your site’s FTP and WordPress Admin details. Our top-notch support experts are extremely enthusiastic to solve your issue as soon as possible, just give them a chance.
To use Heli, you must be running WordPress 4.1 or higher, PHP5.4 or higher, and MySQL 5 or higher. We have tested it with Mac, Windows and Linux. Below is a list of items you should ensure your host can comply with.
Check to ensure that your web host has the minimum requirements to run WordPress.
Always make sure they are running the latest version of WordPress.
You can download the latest release of WordPress from official WordPress website.
Always create secure passwords for FTP and Database.
Hosting is more secure when PHP applications, like WordPress, are running using your account’s username instead of the server’s default shared username (www or www-data). The most common way for hosting companies to do this is using PHP. Just ask your potential host if they run PHP or something similar.
Recommended PHP Configuration Limits
Many issues that you may run into such as: white screen, demo content fails when importing, empty page content and other similar issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own, or contact your web host and ask them to increase those limits to a minimum as follows:
To install Heli – your powerful multipurpose WordPress theme, you must have a working version of WordPress already installed. If you need help installing WordPress, follow the instructions in WordPress Codex. Below are all the useful links for WordPress information:
WordPress Codex – General info about WordPress and how to install on your server.
All of ThemeMove’s item come with 6 months of included support and free lifetime updates for your Theme. Once the 6 months of included support is up, you have the opportunity to extend support coverage up to 6 or 12 months further. If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation knowledge base and video tutorials.
We have an advanced, secure ticket system to handle your requests. Support is limited to questions regarding the theme’s features or issues that are related the theme. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customization of your theme, we suggest enlisting the help of a developer.
You should follow the steps below before submitting a new support ticket to help speed along your request. This is for your benefit and will help make the entire process more efficient. It’s very important.
Please Check The Following Before You Create A Ticket
After purchasing Heli, please download the package from ThemeForest. All you need to do is moving your mouse over your login name at the right top corner – after you log in ThemeForest, and then click Download. Here you will find all the items that you have purchased and click the Download > All files & documentation button next to Heli and save package on your computer.
In the package, you can find things like documentation, license, zipped file with theme files and folder with theme files. Please unpack the whole package after downloading it from ThemeForest.
Step 3 – Navigate the .zip file on your computer and click “Install Now”
Step 4 – Activate the newly installed theme by going to Appearance > Themes and clicking the Activate button.
IMPORTANT! After theme installation, at the top, you have a box with information about required and optional plugins. To install them and activate, please navigate to Appearance > Install Plugins section. You can discover plugin installation here.
After installing and activating Heli, you will see the message “This theme requires the following plugins” at the top of the page. You should click Begin installing plugins link.
You will be redirected to Install Required Plugins page, here you will find all of the theme required & recommended plugins. To install them, just check all of them (or all of required plugins and some recommended plugins you like) and from the drop down select Install, then hit Apply. Once installed, do the same to activate them.
Essential Grid – All-purpose Grid Building Solutions that allows you to display various content formats in a highly customizable grid.
Slider Revolution – Responsive WordPress Slider Plugin that displays your content the beautiful way. Whether it’s a Slider, Carousel, Hero Scene or even a whole Front Page, the visual, drag & drop editor will let you tell your own stories in no time.
Essential Grid is an all-purpose grid building solution for WordPress that allows you to display various content formats in a highly customizable grid. Possible applications range from portfolios, blogs, galleries, WooCommerce shops, price tables, services, product sliders, testimonials and anything else you can imagine.
“Projects” by WooThemes is a clean and easy-to-use portfolio showcase management system for WordPress. Load in your recent projects, and display them on a specified page using template system, or via a shortcode, widget or template tag.
Slider Revolution is an innovative, responsive WordPress Slider Plugin that displays your content in a beautiful way. Whether it’s a Slider, Carousel, Hero Scene or even a whole Front Page, the visual, drag & drop editor will let you tell your own stories easily.
Visual Composer for WordPress is drag and drop front-end and back-end page builder plugin that will save you tons of time working on the site content. You will be able to take full control over your WordPress site, build any layout you can imagine – no programming knowledge required. Moreover, now you can choose either work on a backend or move your page building process to frontend and instantly see changes you make.
After installing the Visual Composer please go to Visual Composer >> Role Manager and make sure to check the following check boxes under Post Types: page, tm_mega_menu. After making the changes please click Save Changes button.
Contact Form 7 can manage multiple contact forms, plus you can customize the form and the mail contents flexibly with simple markup. The form supports Ajax-powered submitting, CAPTCHA, Akismet spam filtering and so on.
MailChimp for WordPress helps you add more subscribers to your MailChimp lists using various methods. You can create good looking opt-in forms or integrate with any other form on your site, like your comment, contact or checkout form.
A clean and easy-to-use testimonials management system for WordPress. Load in what your customers are saying about your business, and display the testimonials via a shortcode, widget or template tag on your website.
An amazing eCommerce plugin that allows you to sell anything, beautifully. Built to integrate seamlessly with WordPress, WooCommerce is the world’s favorite eCommerce solution that gives both store owners and developers complete control.
This is not a theme issue but a server configuration issue. If this ever happens it is most likely due to low PHP configurations on your server and it can be easily remedied by upping the values. Check out our Requirements For Heli post.
2. How Do I Update The Premium Sliders
All plugin updates, including the premium slider plugins (revolution slider, layer slider) are included with the new theme version. Since you purchased a theme that includes a license for these plugins, we have to issue plugin updates when we issue theme updates. The only way to update the plugins without getting a theme update is to purchase the slider plugins individually.
3. I Think The Problem Is From Your Theme
Let’s find out where the issue comes from with these easy steps:
Activate a new theme. If issue’s gone, it’s theme issue. Otherwise, come to the next step.
Deactivate all plugins. If issue’s gone, it’s plugin issue. You can inspect element to find out which plugin has problem. Otherwise, come to the next step.
Update WordPress with the latest version.
Contact to your host provider if all above steps can’t find the reason.
We recommend you have a current backup of your site including wp-content folder, wp-config.php file and .htaccess file and a copy of WordPress database. If you don’t know how to take action, you can use several plugins such as UpDraft Plus and WordPress Backup Buddy. Moreover, you should backup ThemeMove’s theme options in Dashboard >> Appearance >>Customize.
This is the customizer’s screen
You should completely remove all previous Helifolder.
You shouldn’t rename Heli theme folder.
You should reset browser cache, server cache, and plugin cache.
You should update required and recommended plugins.
Firstly, you need to download the new theme package from your Themeforest account. Once you have the new theme package, you can choose to upload the theme via WordPress or via FTP. Please see the information below for how to download new files, and install it via WP or via FTP.
Download new theme files from ThemeForest
Step 1 – Log into your ThemeForest account and navigate to your downloads tab. Find the “Heli” theme purchase.
Step 2 – Click the Download button next to it and choose to download the Installable WordPress file only which is just the WordPress file, or choose the All files & documentation which is the entire package that contains everything.
Step 3 – Then you need to decide if you want to install the update via FTP, WordPress or using Envato Toolkit. Directions for all methods are below:
1. Update your theme via FTP
Step 1 – Extract Heli theme on your local hard drive.
Step 2 – Connect to your FTP
Step 3 – Upload the extracted theme to: wp-content/themes/ And just replace existing files and folders.
Step 4– Lastly, update the included plugins. You will see a notification message letting you know the plugins have a new version and need to be updated. You should update the plugins. You can see Update Plugin for more details.
2. Update your theme via WordPress
Step 1– You need to deactivate the current Heli theme in Appearance >> Themes section by simply activating a different theme.
Once you activate a different theme, you can delete the Heli.
Step 2 – Retrieve the tm_heli file from your new Themeforest download. If you downloaded the Heli package from Themeforest, then you need to unzip the archive file you received, the tm_Heli.zip will be inside of it.
Step 3 – Then simply upload the tm-molly file in the Appearance >> Themes section. Click on the Add New >> Upload Theme tab at the top and choose to upload the zip file. Then choose to activate it. See more here.
3. Using Envato Toolkit
Step 1– You need to generate an API key to link your WordPress site to your ThemeForest account. Login to ThemeForest, go to your dashboard and click on “Settings.” The API Keys screen allows you to generate a free API key.
Step 2 – Download Envato ToolKit, install and activate this plugin. A new menu item, “Envato Toolkit”, will appear in the admin sidebar.
Click on the sidebar link and enter your marketplace username and secret API key. Click “Save Settings.” All of your theme purchases will now appear on this page after it refreshes.
Step 3– The plugin will now alert you to theme updates – so long as you check the toolkit settings regularly. Click on “install automatically” beside each of your themes to automatically update them. The toolkit settings page also allows you to install themes that you haven’t already uploaded to your site, delete ones you don’t use and view version details. You can also set up theme backups.
Important! Always Use a Child Theme
Updating your themes shouldn’t affect any customization to your website as long as you’re using a child theme.
1. It Is Always Recommended To Backup Your Current Setup
It’s always a good idea to make sure that you have a current backup of your website, including your wp-content folder, your wp-config.php file, and your .htaccess file in your WordPress installation folder, and a copy of your WordPress database. You can use these to revert back to your original site if something unforeseen happens during the update process. If you are not familiar with how to do this yourself, there are several plugins available that completely automate that process for you, such as: UpDraft Plus and WordPress Backup Buddy.
If you are using the Revolution Slider and have added custom css, please make a backup of the styles because those will be removed when you update.
2. Do Not Keep Older Copies of The Theme In WP Theme Folder
You should completely remove all previous Heli theme folders before adding the new updated theme folder, or you could end up with WP path issues, etc.
3. Do Not Rename The Theme Folder
If you rename your theme folder when you update, then the path is no longer valid. WordPress stores menus and widget settings and some other settings by folder path. You need to rename your theme folder back to what it was before, and your settings, menus, widgets will be restored. Make a copy of your current theme folder before you upload the new theme.
4. Reset Browser Cache, Server Cache And Plugin Cache
It is always recommended to reset your browser, plugin, and server cache when you update. Visual issues may happen and more often than not, its caused by caches, and they need to be emptied. Each browser allows you to remove cookies, history and other data. If your theme or ThemeMove Core version is not updated after uploading the new files, it is due to a server-side caching system. Some hosting providers have server-side cache systems installed to optimize the speed of content delivery, please clear any server-side cache or ask your host to do it. This is also true for google pagespeed setups or cloudflare setups.
5. Update Child Theme
If you have copied template files from parent theme to child theme. Please make sure to revert to parent theme first to confirm if the issue exists there too. If it doesn’t, please update the templates copied to child theme with the parent theme.
6. Required & Recommended Plugins Must Be Updated
When you update the theme, you will see a notification message in your admin telling you the required and recommended plugins need to be updated. Follow the onscreen prompts to install the plugin updates. We have listed some required plugins and they have to be installed and activated for theme features to work. Make sure you are always using the most recent version of these plugins. You will be prompted to install it upon installing or updating your theme. If you dismiss the prompt or do not see it, then you can go to Appearance > Install Plugins page and install the plugin that way. Every time you update the theme, the plugin also needs updated.
Heli comes with advanced settings panel that is loaded with options.
We have the options organized into logical tabbed sections, and each option has a description of what it will do on the front end. Because of the sizable amount of options Heli provides, we cannot go over them in full detail here in our documentation. We encourage you to please take some time and navigate through each tab to see what we offer.
Go to Appearance >> Customize on admin sidebar to access the setting options. See below for screenshots of our Customize panel.
Setting up your home page is the same as setting up any other regular pages, except that you need to specify in the settings which page will be your Main Home Page. ThemeMove’s items include several pre-designed homes. However, you are not stuck with our pre-designed layouts, you can build any type of home page you desire using our shortcode elements. You can mix and match them anyway you like.
How To Set Up Your Home Page
Step 1 – Navigate to Settings >> Reading tab.
Step 2 – Select A Static Page option.
Step 3 – Choose the page you want as your home page from the Front Page drop-down list.
Step 4 – This is also the same spot you select the blog page as the Posts page.
No matter which method you using to display your blog posts, the first thing you need to do is create the blog posts. We offer several blog post types, image, image slideshows, video and more on the way. Each blog post you make can be displayed using any of the 3 methods described above. And with the ability to assign custom categories to each post, you can easily display a set of posts based on category. See below for information on how to create blog posts.
How To Create A Blog Post Step 1 – Navigate to Posts >> Add New in your WordPress admin sidebar.
Step 2 – Create a title, and insert your post content in the editing field.
Step 3 – Add Categories from the right side. To assign it to the post, check the box next to the Category name.
Step 5 – Add Tags from the right side. Type the name of the tag in the field, separate multiple tags with commas.
Step 6 – For a single image, click the first Featured Image Box, select an image and click the Set Featured Image button.
Step 7 – You can also choose slide template with Revolution Slider.
Step 8 – Once you are finished, click Publish to save the post.
Here is the screenshot that shows the various areas of the blog post page.
Every blog post you create gets a single post page. The single post page displays all the content of the post (the image, text, descriptions, etc). There are various setting for the single post page, please see below for information on each section.
1. Featured Images
Each post you create allows you to upload a featured image. ThemeMove’s theme offers featured image boxes in the post editing page, this is where you upload your featured image. Each image you upload goes into a new box.
2. Post Meta Information
There is various post meta information that you can add to each post you create. This includes tags, categories and post formats. Post format icons will display only when using the large or medium alternate layouts.
Categories – This is meta information you create for the post. In the right hand sidebar of the post editing page is a Categories box that allows you to add a unique category to the post. For example, WordPress, or Photoshop. Each category is a meta link that your viewer can click to view similar type of posts. You can also access and edit Categories from the Post sidebar item in your WordPress admin sidebar.
Tags – This is meta information you create for the post. In the right hand sidebar of the post editing page is a Tags box that allows you to add tags to the post. For example, Photography, or Design. Each tag is a link that your viewer can click to view similar type of posts. You can also access and edit Tags from the Post sidebar item in your WordPress admin sidebar.
3. Use Visual Composer
To use this powerful builder, you should enable it for your post: Go to Dashboard > Visual Composer > General Settings then hit Save changes.
And choose Post at content types.
If you have skipped the tutorial of Visual Composer and want to see it again, you can hit Reset to bring it back.
You can choose different types of post to make your blog be more interesting. To enable the Post Format to choose one from 5 types of blog post (Aside, Video, Image, Quote, Link) when editing a blog post, you should click on Screen Options in the top right corner to enable the Format box.
Once checked, you will see the Format box on the right side that allows you to choose the specific format for your blog.
You can edit a mail template for mail that is to be sent as a result of a form submission. You can use mail-tags in these fields.
Mail template, which is an additional mail template that can have different contents from the primary Mail template, is also available.
You can edit messages that are used for various situations, including “Validation errors occurred,” “Please fill in the required field,” etc.
Note that only plain text is available here. HTML tags and entities are not allowed to use in the message fields.
You can include additional settings to each contact form by adding code snippets in the specific format into the Additional Settings field in the contact form’s edit screen.
By default, Contact Form 7 supports the following types of settings.
If you set demo_mode: on in the Additional Settings field, the contact form will be in the demo mode. In this mode, the contact form will skip the process of sending mail and just display “completed successfully” as a response message.
Acceptance as Validation
By default, an acceptance checkbox behaves differently from other types of fields; it does not display a validation error message even when the box is not checked. If you set acceptance_as_validation: on in the Additional Settings field, acceptance checkboxes in the contact form behave in the same way as other form fields.
After you create a form successfully, a shortcode will be generated, let’s copy this code and paste it into your page, post or widget content. Both HTML and Visual View are fine.
When purchasing Heli from ThemeForest, you have two licensing options:
The Regular License
The Extended License
The billing, licensing terms and process is purely handled by Envato (the company who owns ThemeForest), and we have no control over these aspects. To learn more about what each License is for and which one to purchase, click here.
1. If I need to use Heli on a second site, do I need a second license?
Yes. One purchase of Heli allows you to use the theme on one finished site. If you need to use it on a second site, it requires you to make a second license purchase.
2. Can I use Heli on a test site, then move it to a live site when finished?
Yes, you can. You can keep the theme on a test site to build it, then move it to the live site once you’re finished.
3. Can I keep a test site and a live site with one Regular License purchase?
According to the licensing rules set by Envato, this is not allowed. If it is installed in two places permanently, then it requires two licenses.
If using caching plugins, make sure you exclude the following pages from the cache through their respective settings panels:
These pages need to stay dynamic since they display information specific to the current customer.
3. After activating the plugins, my site crashes
This is NOT our Theme’s issue, but a server configuration issue. If this ever happens it is most likely due to low PHP configurations on your server and it can be easily remedied by upping the values. Check out our Requirements for Heli.
4. How to change font?
To change the theme’s default fonts, we highly recommend using the WP Google Fonts plugin, which allows you to easily take advantage of the scores of type options provided by Google Fonts. To see all of the font options provided, check out Google’s Font Directory.
To search for and install this plugin in WordPress:
On your WP Dashboard’s left-hand menu > Plugins > Add New. Search for the “WP Google Fonts” plugin > Install Now > Activate.
Step by step Step 1 – Go to Google Fonts on Dashboard.Select your font to begin, under the “Font 1” section, select your desired Google Font from the drop-down menu’s list. There are also Font 2 to 6 for you to assign to different elements.
Step 2 – Choose your font styles
Step 3 – Assign your font
Choose element(s) you want to apply your chosen font.
Step 4 – Assign your font with custom CSS
By using CSS code to target the specific theme fonts you’d like to change, we’re able to be much more precise and effective. Don’t know how to determine a text element’s exact CSS selector in order to target it? No worries! We’ve got you covered.
Use CSS code, enter your desired font name, in this case, Lora, as indicated below.
And, as always, if you don’t see the text element you need or if you are confused, please don’t hesitate to open up a new support ticket. We’re very happy to help!